Overview
If you are not 100% satisfied with your purchase, simply return it for a full refund in to our credit. You can return your purchase for up to 5 days from the date of purchase. SALE ITEMS UNABLE TO REFUND.
We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason you are responsible for the return shipping amount. No returns will be accepted after 5 days.
The product(s) will be inspected upon receipt. All returns must be in good condition and all original packaging (including invoice) must be in place for full refund to be issued. No refund will be issued if the product shows signs of use. Our guarantee does not cover accidental damage or wear of product caused by customer. Once we have received your return at our warehouse, We will credit you in the same manner as your original payment within 5 days of receiving the returned item.
Please return your purchase to the following address:
58, lorong BLM 1/6,Bandar Laguna Merbok,Sungai petani,08000 Kedah,Malaysia
We are always here to help, if you have questions, please email to sales@mrwho.my
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at sales@mrwho.my for questions related to refunds and returns.